The customer-support
agency that runs your inbox.
Elavite manages all your inbound support. We auto-send the replies that are safe to automate — in your policies, your tone, from your live order data — and hold everything that needs a human, escalated with full context. About 70% of routine tickets, handled end to end. Every action logged.
A chatbot wrapper is not a support team.
Most "AI support" is a thin wrapper on a chat model. It answers from generic knowledge, deflects with macros, and escalates everything that matters. Your queue doesn't shrink. It just gets a greeter.
We work differently: we look up the actual order, apply your actual policy, send the actual answer, and log every step. When something is genuinely ambiguous, we escalate to a human with full context instead of guessing.
Start with one ticket type. Prove it. Expand to 70%.
No six-month platform build. No chatbot dropped on your customers on day one. We earn autonomy the same way a new hire does: category by category, with your team reviewing our work.
Audit your inbox
We take 30 days of real tickets and map them: which categories we can own today, which need a written policy or a tool first, and which genuinely need a human. On the inboxes we've audited, roughly 70% of tickets are routine, and most of what blocks automating them is a missing policy, not missing technology.
Automate one category end to end
Usually "where is my order." We answer with live order status and a real ETA, not a canned link, and your team approves every reply until the numbers earn autonomy. It ships in days and proves itself on your actual queue.
Expand category by category
Returns, cancellations, refunds-within-policy, feedback, product questions. We fold each new category into your support brain as we go, and autonomy only expands where a written policy backs it. That's how you get to ~70% without a single improvised answer.
Support automation fails when a bot improvises policy. It sticks when every automated answer traces to a rule your team wrote and a log entry you can audit. That is not a methodology. That is the only way it works.
We manage support on the hardest channels in commerce.
eBay
Miss a message window and your defect rate pays for it. We answer buyer messages, item-not-received cases, and returns inside eBay's clock, every reply policy-checked, logged, and written to protect your seller metrics.
Amazon
The strictest messaging rules in e-commerce. We work inside Amazon's messaging policies, resolve order issues before they become A-to-Z claims, and treat your account health like the asset it is.
Walmart
Marketplace support with real seller-performance stakes. Order status, shipping updates, cancellations, and escalations handled on schedule, with every action reconciled against the actual order record.
Shopify
Your own storefront's inbox: where-is-my-order, returns, refund requests, chargeback prevention. Resolved from live order and tracking data, in your brand voice, around the clock.
Email & Helpdesk
Your support email and the helpdesk you already run. We manage the inbound, auto-send what's safe from live order data, and hand off the rest — no migration, and no new tool for your team to learn.
Marketplaces are the hardest support there is: deadlines, defect metrics, and policy audits. If we can run your support there, your own inbox is the easy part.
"Reliable" is an engineering claim, not a vibe.
Anyone can demo a support bot. Running your inbox in production, every day, in front of your customers takes guardrails. Every Elavite deployment ships with them.
We draft and your team approves until the numbers earn autonomy, category by category, not all at once. You decide where the line sits.
What was answered, when, from what order data, under which policy. If we touched a ticket, there's a record you can trace.
Ambiguous tickets escalate with full context instead of a guess. Legal threats and chargeback warnings skip the queue and page a human the same day. Guessing is for chatbots.
Alerts, retries, and health checks are part of every deployment. When your policies or platforms change, our playbook changes with them. That is the partnership.
We connect through a single, revocable access scope — grant it, and pull it any time. A kill switch is checked before every auto-send, so you can pause all sending instantly. Per-account send caps bound the blast radius, and we never train models on your data.
Frontier models. Half the price per solved ticket.
Wrapper bots charge about a dollar per "resolution" while running the cheapest model that can deflect a customer. Elavite runs advanced frontier models, the ones that can actually read an order history and apply a policy, and charges you only when a ticket is genuinely solved.
Priced around your volume
Every deployment is custom to your channels and ticket volume: marketplaces, storefront, email, helpdesk. High volume moves the rate down, never up. A "solved ticket" means the customer's issue was actually resolved and logged; you can audit every one we bill.
Questions about Elavite
What is Elavite?
Elavite is the customer-support agency that runs your inbox. We manage all your inbound customer messages: we look up the actual order, apply your actual policy, auto-send the replies that are safe to automate, and hold the rest for a human. Every action is logged, and anything genuinely ambiguous escalates with full context.
Is this just another ChatGPT wrapper?
No. Wrapper bots paste a chat model onto your inbox, answer from generic knowledge, and escalate everything that matters. We run an actual agent on your behalf: it connects to your order data and tools, executes your written policies, resolves the ticket, and logs every step. We run advanced frontier models, not the cheapest model that can deflect a customer.
How does it learn our processes?
We distill your macros, policies, past tickets, and tone into a durable, inspectable knowledge base — your support brain — and connect it to your live order and tracking data. Every reply we auto-send is grounded only in that brain, so nothing is improvised. Where a policy is missing, we write it with you before automating, and autonomy only expands where a written policy backs it.
What does "resolves ~70% of tickets" mean?
On the real inboxes we've audited, roughly 70% of tickets are routine: order status, tracking, returns, cancellations, common product questions. Elavite resolves those automatically and escalates the rest, so genuinely hard tickets always reach a human, faster and with more context than before.
Which platforms does it support?
We manage your support across eBay, Amazon, Walmart, and Shopify — the hardest support channels there are, with strict message SLAs, defect metrics, and messaging policies — plus your email and the helpdesk you already use.
How much does it cost?
Pricing is custom to your volume and channels, with a default of 50¢ per solved ticket. You pay when a ticket is actually resolved, not per reply and not per deflection. Escalated tickets cost nothing.
How do I get started?
Book a ticket audit below or email team@elavite.co. Send 30 days of tickets and we'll map exactly which categories we can own, and tell you honestly which ones we can't.
Support that
resolves itself.
Send us 30 days of tickets. We'll map exactly which ones we can auto-send and which ones we'll hold for your team. No deck, no pitch, just the map.