Done-for-you support. Not another helpdesk. G*orgias and C*mmslayer still leave you staffing the queue

Scale your support.
Not your support team.

Helpdesks still scale with seats. Elavite is one accountable team that owns your entire support queue — runs the inbox, works every exception, and reports every outcome. You never staff support again.

Get started See how it works
Scoped to your channels, volume, and policies after review
Built around the platforms online brands use
<30mGuaranteed first response on 90% of tickets
90%Routine support work resolved with policy and tools
10k+Tickets handled monthly
<10%Tickets escalated to an Elavite operator
The real cost of a slow queue

Every hour a ticket waits, a customer is deciding whether to stay.

63%of customers switch to a competitor after one bad experience
54%walk away after just five to ten minutes waiting for a reply
$1.9Tin U.S. consumer spending is put at risk by poor service every year

Sources: Zendesk CX Trends, 2025 · Qualtrics and ServiceNow, 2022.

A support operation, not another helpdesk

We build it.
We run it.
You stop staffing it.

Elavite replaces the daily management loop that helpdesks and VA teams leave on your plate. We learn how your brand works, turn that knowledge into policy-backed workflows, operate the queue, and keep improving the system as your volume changes.

01 / REVIEW

Map the operation

We review real tickets, channels, volume, costs, failure points, and the decisions your team makes today.

02 / DEFINE

Write the rules

We turn your policies, catalog, tone, and authority limits into a support system that can be audited.

03 / CONNECT

Wire the tools

Your inbox, helpdesk, storefront, order data, tracking, and approved action paths work as one operation.

04 / LAUNCH

Prove every lane

Each workflow is tested on your real ticket patterns before it takes responsibility for customer outcomes.

05 / OPERATE

Run the inbox

Agentic workflows handle repeatable work. Elavite operators own the money, legal, and unusual cases.

06 / IMPROVE

Absorb the growth

We monitor results, tighten policies, and expand coverage so more volume does not create more headcount.

Ticket arrives.

Workflow acts.

Outcome logged.

Elavite / Live operation
Support intake
Illustrative workflow · every ticket routed to an owned outcome
Inbox listener
Email + helpdesk sync · live
Running
Operator review
2 drafts · 1 policy proposal
3 open
Operator review
7
+2 newacross all queues
Resolved today
38
end to end · median first reply 4m
Escalated (30d)
12
paged a human
Actions logged (30d)
1,204
every one auditable
Tickets resolved
Last 30 days · resolved end to end
See full report →
By channel
30-day · tickets resolved
Email 412
Chat 168
Voice Soon
Recent activity
Latest workflow and operator actions
4m Tracking sent order_status
18m Refund issued within_policy $23
1h Reply sent return_request sent
3h Routed to Elavite operator chargeback_notice paged
Elavite / Workflow operations
Support operations brief
Every lane owned by a workflow or an Elavite operator
ILLUSTRATIVE WORKFLOW COMPILED 6:00 AM LOCAL
Ticket lanes
4
one shared queue
Operator review
2
cases owned by the Elavite team
Resolved overnight
14
handled without your time
Logged overnight
100%
every action in the trail
Priority queue
Ordered by what moves the needle first
2 operator-owned
Escalations Chargeback notice on an order, full thread and context packaged for review Elavite operator Review
Returns Return request outside the 30 day window, draft applies your exception policy Elavite Queued
Order status Overnight order-status tickets answered with live tracking and real ETAs Elavite Done
Money actions Damaged-item refund checked against the approved authority and order state Elavite operator Review
High-impact actions stay internally review-gated and fully auditable. Full audit trail on every line
Elavite / Audit trail
Audit trail
Every workflow and operator action, in order, with its policy source
ILLUSTRATIVE WORKFLOW EXPORT
Today
9:41 Refund issued Damaged item claim · within written refund policy elavite Logged
9:18 Routed to Elavite operator Chargeback notice · full thread and order context attached urgent-lane Paged
8:52 Operator decision recorded Elavite resolved a return exception inside the agreed authority operator Reviewed
8:11 Tracking sent Live carrier status and ETA · order status ticket elavite Sent
7:40 Policy applied Cancellation confirmed before ship · rule CX-04 elavite Resolved
7:02 Report delivered Overnight resolution summary available in Client reports reports Delivered
Yesterday
18:26 Ticket archived Exception closed by the Elavite team · case ID AT-8841 urgent-lane Archived
16:04 Refund issued Late delivery credit · within written policy elavite Logged
14:22 Operator decision recorded Return label exception cleared by an Elavite operator operator Reviewed
11:55 Policy updated Return window rule expanded after the scheduled process review elavite Updated
9:30 Reply sent Product question answered from your catalog elavite Sent
6:08 Report delivered Weekly resolution summary exported reports Delivered
How support stays off your plate

Two kinds of work. One accountable operation.

01 / 04

We learn how your brand decides

We map real tickets into lanes that can call commerce APIs, apply written rules, or need judgment. That separates custom workflows from the small set of cases that deserve an Elavite operator, not a VA queue.

02 / 04

Elavite turns judgment into policy

Where the operating rule is missing, we write it during implementation and test it against real examples. Every workflow traces back to a policy, authority limit, or named internal review path.

#rules
Illustrative
WISMO workflow: Shopify Admin API → draft reply → send under brand voice.
Shopify orderFulfillmentDraft reply
S
Elavite systems9:05 AM
Pulled order #4182 from Shopify. Carrier: UPS. Status: In transit.
F
Elavite operator9:07 AM
Authority: auto-send tracking when fulfillment exists. No VA handoff.
E
ElaviteAPP9:08 AM
Draft ready. Customer gets tracking + ETA. Ticket stays in workflow, not a seat queue.
03 / 04

Workflows resolve. Elavite handles exceptions.

Custom workflows resolve with live Shopify and order data. Exceptions go to Elavite operators, not a VA farm. Every path has an owner and an audit record.

Today's queueResolved in workflow · not a VA queue
Custom workflows
Where is my order? · Shopify → draftResolved
Cancel before it shipsResolved
Return requestResolved
Elavite operators
Refund outside policyReview
Wholesale inquiryOwned
Chargeback noticeUrgent
04 / 04

You see outcomes, not a queue

Client reports show what was resolved, what required operator judgment, what changed, and why. Elavite uses that record to tighten the system and absorb new volume without adding support headcount.

app.elavite.co/reports/resolution-trace
‹ ALL REPORTS
Weekly support report: resolutions, operator decisions, and risks

Tickets resolved by category, response time, internal review outcomes, and every exception with its reason, compiled into one report instead of another daily queue.

Audit trail · every actionInternal review · fully owned
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Why a better helpdesk is not the answer

G*orgias and C*mmslayer still scale like a VA farm.

They organize tickets for people to clear. Capacity still grows with seats and supervision. Elavite is one accountable team that owns the whole queue — workflows resolve the routine, and operators only touch cases that need judgment.

The operating question
G*orgias / C*mmslayer + seats
Elavite managed support
What you buy
A helpdesk and people to work it
A managed support operation that owns outcomes
First response
Depends on staffing, shift coverage, and backlog depth
Under 30 minutes on 90% of tickets, guaranteed
Capacity
Add seats and shifts as volume rises
Expand workflow throughput without expanding your team
Ramp
Recruit, brief, shadow, retrain agents
We encode the policy once, then apply it consistently
Brand voice
Varies by person, shift, and script
One written operating system across every channel
Exceptions
Bounce between agents, macros, and managers
Route with full context to an accountable Elavite operator
Management
Your team still owns queue quality and coverage
Elavite owns the queue, monitoring, and improvement loop
Auditability
Sample conversations after the fact
Every workflow and operator action is recorded
What you get back
Dashboards you still have to read and interpret
Turn rate and reach — the KPIs we set and reach with you — reported every cycle
Cost
Software plus headcount that grows with demand
One managed engagement, scoped to your operation after review
05 / Proof

The inbox already told us what to fix.

We audited 30 days of a real online brand inbox, thread by thread. The opportunity was not another seat. It was a support operation with clear rules, connected tools, and an owner for every exception.

Audit finding
Median first response before automation: 44 hours. Mean: 8.4 days. Threads opened mid month waited three to four weeks for a first reply.
Audit finding
30 real customer threads were closed with no reply at all, including a legal threat that sat 29 days without an answer.
Audit finding
45 of 150 real threads were auto-sendable on day one. Most of what blocked the rest was a missing written policy, not missing technology.
Field note
Where the incumbent AI drafted a reply, 17 of 25 drafts were send-ready as written. One correct draft sat unapproved for 30 days.
How we run it
Policy-backed workflows resolve repeatable work. Money, legal, fraud, and unusual cases move to an Elavite operator with full context.
How we run it
Elavite owns monitoring, retries, urgent routing, and the improvement loop. The client sees outcomes in reports, not a queue to staff.
06 / What we handle

Everything handled. Nothing handed back.

Elavite is one accountable team — agentic workflows for the repeatable work, Elavite operators for the unusual. The repeatable work moves in minutes; the unusual work still has a real owner. All of it is ours, none of it is handed back to you.

Workflows do the repeatable work

Order status, tracking, returns, cancellations, refunds within policy, common product questions, and inbox noise follow written rules and live context instead of waiting for a shift to start.

→
ticket intakeIllustrative
01
Where is my order?
TK-2401 · order status · policy backed
auto
05
Return request
TK-2405 · returns · within window
auto
06
Chargeback notice
TK-2406 · urgent lane · full context
operator

We run the stack you already have

We plug into the inbox and helpdesk you already have, then wire in the order, commerce, and channel context each workflow needs. Nothing to migrate, and nothing new for your team to manage.

→
Email intakeconnected
Order contextlive
Policy vaultversioned
Client reportsauditable
Approved actionsgated

Policy is the operating system

Every automated answer and action traces to a written policy, live business fact, and authority limit. Missing rules become implementation work for Elavite, not improvisation in front of your customer.

→
policy/returnsversioned
Inside the written window, refund is approved and sent
above authority limitroutes to operator

Internal review where it counts

Money, legal, fraud, and unusual customer cases route to the Elavite team with the complete record and a recommended path. Your customer gets an answer without sending work back to your staff.

→
operator_review
Chargeback routed with the full record
recommended path attacheddecision logged

Reliability is operated, not promised.

Urgent routing, health checks, retries, queue monitoring, policy updates, and audit review are part of the managed service. Elavite owns the workflow after launch.

→
operationsowned by Elavite
health_checkspassing
urgent_routingarmed
retriesautomatic
07 / The terms

Hand us the queue.

One managed engagement, scoped to your channels, volume, and policies after review. Workflows, monitoring, and Elavite operators included — with a guaranteed first response to most tickets in under 30 minutes. No seats. No shifts. No queue on your side.

NextWhat happens next
  1. 01Answer a 60-second survey about your support operation.
  2. 02We review your scope together on the call.
  3. 03Your workflows go live in weeks, run by Elavite.
Get started
The operating details

Questions before we take over the queue.

Elavite is a managed support operation. The workflows are the scale layer and the Elavite team is the accountability layer.

What exactly is Elavite?

Elavite is done-for-you customer support for online brands. We review your current operation, build the policy-backed workflows, connect the required tools, run the daily inbox, handle exceptions internally, and report every outcome.

Does Elavite replace our support team?

That is the operating model. Agentic workflows handle repeatable tickets and Elavite operators handle money, legal, fraud, and unusual cases inside the authority and policies agreed during implementation.

How fast will our customers hear back?

Most tickets get a guaranteed first response in under 30 minutes. Agentic workflows answer the repeatable questions on contact, and Elavite operators pick up the exceptions — so your queue keeps moving, whether it is 2pm or 2am.

Do we need to replace our helpdesk?

No. We operate inside the inbox or helpdesk you already have, and wire in the order, commerce, and channel context your workflows need. Nothing to rip out, and nothing new for your team to learn.

What does completely hands off mean?

Your team does not staff or manage the daily support queue. You get full visibility through Client reports — turn rate and reach, on the KPI targets we set with you — while Elavite owns the monitoring, the exceptions, and the improvement loop. Nothing routes back to you.

Why hand it over instead of just hiring?

Because the cost of a backlog is not the ticket — it is the refund, the chargeback, the one-star review, and the customer who never comes back. Around 43% of customers leave for a competitor after a single bad support experience. We take the queue off your plate so a busy week never turns into lost revenue.

How is pricing set?

Pricing is scoped per engagement. We review your channels, ticket volume, policies, and current process, then propose a scope. The price is confirmed in the customer agreement.

How does Elavite protect our brand voice and policies?

Every workflow is grounded in written operating policy, brand-specific context, and explicit authority limits. Every action is logged so the result can be reviewed and improved without relying on memory or a rotating script.

What data does Elavite access?

Only the inbox, helpdesk, order, commerce, and policy information authorized for your agreed scope. Elavite uses that access to operate support, handle exceptions, and produce the audit record. The privacy policy explains retention and deletion.

How long does launch take?

Timing depends on the channels and policies in scope. We map, connect, and test every lane before it takes responsibility for customer outcomes, then expand coverage through the ongoing improvement loop.

How do we start?

Click Get started, answer a 60-second survey about your support operation, and book your call directly on the calendar. We review your scope together on the call. Prefer email? team@elavite.co.

Never worry about support again.

Agentic workflows for scale. Elavite operators for judgment. One team owns the whole queue — you get outcomes, not a tool to run.

Get started See how it works