The agentic support
agent for brands.
Elavite operates your support the way you would. It answers every message as if you wrote it yourself: your policies, your tone, your live order data. It resolves ~70% of routine tickets end to end. Every action logged. Everything else escalated with full context.
A chatbot wrapper is not a support agent.
Most "AI support" is a thin wrapper on a chat model. It answers from generic knowledge, deflects with macros, and escalates everything that matters. Your queue doesn't shrink. It just gets a greeter.
An agentic support agent is different: it looks up the actual order, applies your actual policy, sends the actual answer, and logs every step. When something is genuinely ambiguous, it escalates to a human with full context instead of guessing.
Start with one ticket type. Prove it. Expand to 70%.
No six-month platform build. No chatbot dropped on your customers on day one. The agent earns autonomy the same way a new hire does: category by category, with your team reviewing its work.
Audit your inbox
We take 30 days of real tickets and map them: which categories an agent can own today, which need a written policy or a tool first, and which genuinely need a human. On the inboxes we've audited, roughly 70% of tickets are routine, and most of what blocks automating them is a missing policy, not missing technology.
Automate one category end to end
Usually "where is my order." The agent answers with live order status and a real ETA, not a canned link, and your team approves every reply until the numbers earn autonomy. It ships in days and proves itself on your actual queue.
Expand category by category
Returns, cancellations, refunds-within-policy, feedback, product questions. The agent learns your processes as it goes, and autonomy only expands where a written policy backs it. That's how you get to ~70% without a single improvised answer.
Support automation fails when a bot improvises policy. It sticks when every automated answer traces to a rule your team wrote and a log entry you can audit. That is not a methodology. That is the only way it works.
For brands of every niche. Hands off, not handed off.
If your brand has an inbox, Elavite can run it. Skincare, furniture, electronics, apparel, software: the agent learns your catalog, your policies, and your voice, so the niche never matters. The standard does.
Support should be hands off for you. Not outsourced to a rotating floor of agents who have never used your product, read from someone else's script, and get paid by the hour whether the customer leaves happy or just leaves.
Proven where support is hardest: marketplaces with strict message SLAs, defect metrics, and policy audits. If it survives there, your inbox is the easy part. Elavite plugs into email, chat, and the helpdesk you already use.
"Reliable" is an engineering claim, not a vibe.
Anyone can demo a support bot. Running one in production, every day, in front of your customers takes guardrails. Every Elavite agent ships with them.
The agent drafts and your team approves until the numbers earn autonomy, category by category, not all at once. You decide where the line sits.
What was answered, when, from what order data, under which policy. If the agent touched a ticket, there's a record you can trace.
Ambiguous tickets escalate with full context instead of a guess. Legal threats and chargeback warnings skip the queue and page a human the same day. Guessing is for chatbots.
Alerts, retries, and health checks are part of every deployment. When your policies or platforms change, the agent's playbook changes with them. That is the partnership.
Frontier models. Half the price per solved ticket.
Wrapper bots charge about a dollar per "resolution" while running the cheapest model that can deflect a customer. Elavite runs advanced frontier models, the ones that can actually read an order history and apply a policy, and charges you only when a ticket is genuinely solved.
Priced around your volume
Every deployment is custom to your channels and ticket volume: marketplaces, storefront, email, helpdesk. High volume moves the rate down, never up. A "solved ticket" means the customer's issue was actually resolved and logged; you can audit every one we bill.
Questions about Elavite
What is Elavite?
Elavite is the agentic support agent for brands. It resolves support tickets end to end: it looks up the actual order, applies your actual policy, and sends the answer instead of deflecting customers with canned replies. Every action is logged, and anything genuinely ambiguous escalates to a human with full context.
Is this just another ChatGPT wrapper?
No. Wrapper bots paste a chat model onto your inbox, answer from generic knowledge, and escalate everything that matters. Elavite is an agent: it connects to your order data and tools, executes your written policies, resolves the ticket, and logs every step. It runs advanced frontier models, not the cheapest model that can deflect a customer.
How does it learn our processes?
From your macros, policies, past tickets, and tone, plus live connections to your order and tracking data. Where a policy is missing, we write it with you before automating. Autonomy only expands where a written policy backs it.
What does "resolves ~70% of tickets" mean?
On the real inboxes we've audited, roughly 70% of tickets are routine: order status, tracking, returns, cancellations, common product questions. Elavite resolves those automatically and escalates the rest, so genuinely hard tickets always reach a human, faster and with more context than before.
Who is Elavite for?
Brands of every niche. The agent learns your catalog, policies, and voice, so what you sell never matters. It was proven on marketplace support, the strictest SLAs and defect metrics on the internet, and it plugs into email, chat, and the helpdesk you already use.
How much does it cost?
Pricing is custom to your volume and channels, with a default of 50¢ per solved ticket. You pay when a ticket is actually resolved, not per reply and not per deflection. Escalated tickets cost nothing.
How do I get started?
Book a ticket audit below or email team@elavite.co. Send 30 days of tickets and we'll map exactly which categories an agent can own, and tell you honestly which ones it can't.
Support that
resolves itself.
Send us 30 days of tickets. We'll map exactly which ones an agent can own, and tell you honestly which ones it can't. No deck, no pitch, just the map.