Done-for-you support. Not another helpdesk.

Take support off
your payroll.

Helpdesks sell you software and leave the staffing to you. We take the queue itself, including the cases nobody wants to own. Most agencies will not sign up for that.

Book a support review See how it works
Scoped to your channels, volume, and policies after review
Built around the platforms online brands use
  1. Tickets we take 10k+ a month, across email, chat, and marketplaces
  2. First reply <30m on 90% of in-scope tickets, guaranteed
  3. Resolved without you 90% written policy and live order data, not a shift roster
  4. Seats you pay for 0 no headcount, no shifts, no queue left on your side

Channels, service hours, and exclusions are set in your agreement before launch.

01 / The model

We build it.
We run it.
You stop paying for it.

Support is the one cost that grows every time you win. We take that line off your books and run the operation behind it.

01 / DEFINE

Learn the operation

We read your real tickets, then turn your policies, catalog, tone, and authority limits into workflows that can be audited.

02 / OPERATE

Run the queue

Your inbox, order data, and approved action paths work as one system. Repeatable requests resolve without waiting for a shift.

03 / OWN

Hold the exceptions

Money, legal, fraud, and unusual cases go to an Elavite operator with full context. They do not come back to you.

You see outcomes, not another queue.

02 / The rail

One path.
Every ticket.

  1. 01

    Ticket

    A customer writes in, on a channel you already run.

  2. 02

    Policy

    Your written rule decides what may happen, and who is allowed to approve it.

  3. 03

    Action

    The workflow resolves it against live order data, or hands it to an Elavite operator.

  4. 04

    Outcome

    The customer has an answer, logged against the policy that allowed it.

No step on this path needs a seat on your team.

03 / The difference

G*orgias and C*mmslayer still scale like a VA farm.

They organize tickets for people to clear, so capacity still grows with seats and supervision. Owning the outcome is harder work, and it is the reason almost nobody offers it. We built the company around doing it.

The operating question
G*orgias / C*mmslayer + seats
Elavite managed support
What you buy
A helpdesk and people to work it
A managed support operation that owns outcomes
Capacity
Add seats and shifts as volume rises
Expand workflow throughput without expanding your team
Management
Your team still owns queue quality and coverage
Elavite owns the queue, monitoring, and improvement loop
04 / The audit

The inbox already told us what to fix.

We read 30 days of one brand's inbox, thread by thread. These are the before numbers, not a projection of what we would do.

  1. Median first reply 44h before anyone touched the operation. The mean was 8.4 days.
  2. Never answered 30 threads closed with no reply at all, including a legal threat that sat 29 days.
  3. Answerable on day one 45 of 150 threads. What blocked the rest was a missing written policy, not missing technology.
05 / The scope

From order status to the hard cases.

  • Orders and tracking
  • Returns and cancellations
  • Refunds within policy
  • Product questions
  • Chargebacks, fraud, and the rest of the queue nobody wants

Email, chat, and marketplaces, run inside the tools you already pay for and in your own brand voice.

06 / The terms

Hand us
the queue.

One managed engagement, scoped to your channels, volume, and policies after review. Workflows, monitoring, and Elavite operators included. No seats. No shifts. No queue on your side.

NextWhat happens next
  1. 01Answer a 60-second survey about your support operation.
  2. 02We review your scope together on the call.
  3. 03Your workflows go live in weeks, run by Elavite.
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The operating details

Questions before we take over the queue.

Elavite is a managed support operation. The workflows are the scale layer and the Elavite team is the accountability layer.

How fast will our customers hear back?

Most tickets get a guaranteed first response in under 30 minutes. Agentic workflows answer the repeatable questions on contact, and Elavite operators pick up the exceptions, so your queue keeps moving at 2pm or 2am.

Do we need to replace our helpdesk?

No. We operate inside the inbox or helpdesk you already have, and wire in the order, commerce, and channel context your workflows need. Nothing to rip out, and nothing new for your team to learn.

How is pricing set?

Pricing is scoped per engagement. We review your channels, ticket volume, policies, and current process, then propose a scope. The price is confirmed in the customer agreement.

What data does Elavite access?

Only the inbox, helpdesk, order, commerce, and policy information authorized for your agreed scope. Elavite uses that access to operate support, handle exceptions, and produce the audit record. The privacy policy explains retention and deletion.

How long does launch take?

Timing depends on the channels and policies in scope. We map, connect, and test every lane before it takes responsibility for customer outcomes, then expand coverage through the ongoing improvement loop.

Never worry about support again.

Agentic workflows for scale. Elavite operators for judgment. One team owns the whole queue. You get outcomes, not a tool to run.

Book a support review See how it works