Done-for-you support. Not another helpdesk. G*orgias and C*mmslayer still leave you staffing the queue

Scale your support.
Not your support team.

Helpdesks still scale with seats. Elavite runs the inbox, owns the exceptions, and scopes at 50% of your current support spend after review.

Book a demo See how it works
Scoped after we review your channels, volume, policies, and current support spend
Built around the platforms online brands use
<15mFirst response for 90% of non-escalated tickets
90%Routine support work resolved with policy and tools
10kTickets handled monthly per brand operation
<10%Tickets escalated to an Elavite operator
How Elavite runs the queue

Built for brands that need same-day support without staffing a helpdesk. Non-escalated tickets get a first response in under 15 minutes for 90% of volume. Routine work runs on written policy and tools. Money, legal, fraud, and odd cases route to an Elavite operator.

A support operation, not another helpdesk

We build it. We run it. You stop staffing it.

Elavite replaces the daily management loop that helpdesks and VA teams leave on your plate. We learn how your brand works, turn that knowledge into policy-backed workflows, operate the queue, and keep improving the system as your volume changes.

01 / REVIEW

Map the operation

We review real tickets, channels, volume, costs, failure points, and the decisions your team makes today.

02 / DEFINE

Write the rules

We turn your policies, catalog, tone, and authority limits into a support system that can be audited.

03 / CONNECT

Wire the tools

Your inbox, helpdesk, storefront, order data, tracking, and approved action paths work as one operation.

04 / LAUNCH

Prove every lane

Each workflow is tested on your real ticket patterns before it takes responsibility for customer outcomes.

05 / OPERATE

Run the inbox

Agentic workflows handle repeatable work. Elavite operators own the money, legal, and unusual cases.

06 / IMPROVE

Absorb the growth

We monitor results, tighten policies, and expand coverage so more volume does not create more headcount.

Ticket arrives.

Workflow acts.

Outcome logged.

Elavite / Live operation
Support intake
Illustrative workflow · every ticket routed to an owned outcome
Inbox listener
Email + helpdesk sync · live
Running
Operator review
2 drafts · 1 policy proposal
3 open
Operator review
7
+2 newacross all queues
Resolved today
38
end to end · median first reply 4m
Escalated (30d)
12
paged a human
Actions logged (30d)
1,204
every one auditable
Tickets resolved
Last 30 days · resolved end to end
See full report →
By channel
30-day · tickets resolved
Email 412
Chat 168
Voice Soon
Recent activity
Latest workflow and operator actions
4m Tracking sent order_status
18m Refund issued within_policy $23
1h Reply sent return_request sent
3h Routed to Elavite operator chargeback_notice paged
Elavite / Workflow operations
Support operations brief
Every lane owned by a workflow or an Elavite operator
ILLUSTRATIVE WORKFLOW COMPILED 6:00 AM LOCAL
Ticket lanes
4
one shared queue
Operator review
2
cases owned by the Elavite team
Resolved overnight
14
handled without your time
Logged overnight
100%
every action in the trail
Priority queue
Ordered by what moves the needle first
2 operator-owned
Escalations Chargeback notice on an order, full thread and context packaged for review Elavite operator Review
Returns Return request outside the 30 day window, draft applies your exception policy Elavite Queued
Order status Overnight order-status tickets answered with live tracking and real ETAs Elavite Done
Money actions Damaged-item refund checked against the approved authority and order state Elavite operator Review
High-impact actions stay internally review-gated and fully auditable. Full audit trail on every line
Elavite / Audit trail
Audit trail
Every workflow and operator action, in order, with its policy source
ILLUSTRATIVE WORKFLOW EXPORT
Today
9:41 Refund issued Damaged item claim · within written refund policy elavite Logged
9:18 Routed to Elavite operator Chargeback notice · full thread and order context attached urgent-lane Paged
8:52 Operator decision recorded Elavite resolved a return exception inside the agreed authority operator Reviewed
8:11 Tracking sent Live carrier status and ETA · order status ticket elavite Sent
7:40 Policy applied Cancellation confirmed before ship · rule CX-04 elavite Resolved
7:02 Report delivered Overnight resolution summary available in Client reports reports Delivered
Yesterday
18:26 Ticket archived Exception closed by the Elavite team · case ID AT-8841 urgent-lane Archived
16:04 Refund issued Late delivery credit · within written policy elavite Logged
14:22 Operator decision recorded Return label exception cleared by an Elavite operator operator Reviewed
11:55 Policy updated Return window rule expanded after the scheduled process review elavite Updated
9:30 Reply sent Product question answered from your catalog elavite Sent
6:08 Report delivered Weekly resolution summary exported reports Delivered
How support stays off your plate

Two kinds of work. One accountable operation.

01 We learn how your brand decides

We map real tickets into lanes that can call commerce APIs, apply written rules, or need judgment. That separates custom workflows from the small set of cases that deserve an Elavite operator, not a VA queue.

02 Elavite turns judgment into policy

Where the operating rule is missing, we write it during implementation and test it against real examples. Every workflow traces back to a policy, authority limit, or named internal review path.

#rules
Illustrative
WISMO workflow: Shopify Admin API → draft reply → send under brand voice.
Shopify orderFulfillmentDraft reply
S
Elavite systems9:05 AM
Pulled order #4182 from Shopify. Carrier: UPS. Status: In transit.
F
Elavite operator9:07 AM
Authority: auto-send tracking when fulfillment exists. No VA handoff.
E
ElaviteAPP9:08 AM
Draft ready. Customer gets tracking + ETA. Ticket stays in workflow, not a seat queue.

03 Workflows resolve. Elavite handles exceptions.

Custom workflows resolve with live Shopify and order data. Exceptions go to Elavite operators, not a VA farm. Every path has an owner and an audit record.

Today's queueResolved in workflow · not a VA queue
Custom workflows
Where is my order? · Shopify → draftResolved
Cancel before it shipsResolved
Return requestResolved
Elavite operators
Refund outside policyReview
Wholesale inquiryOwned
Chargeback noticeUrgent

04 You see outcomes, not a queue

Client reports show what was resolved, what required operator judgment, what changed, and why. Elavite uses that record to tighten the system and absorb new volume without adding support headcount.

app.elavite.co/reports/resolution-trace
‹ ALL REPORTS
Weekly support report: resolutions, operator decisions, and risks

Tickets resolved by category, response time, internal review outcomes, and every exception with its reason, compiled into one report instead of another daily queue.

Audit trail · every actionInternal review · fully owned
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Why a better helpdesk is not the answer

G*orgias and C*mmslayer still scale like a VA farm.

They organize tickets for people to clear. Capacity still grows with seats and supervision. Elavite owns the workflows, then operators only touch cases that need judgment.

The operating question
G*orgias / C*mmslayer + seats
Elavite managed support
What you buy
A helpdesk and people to work it
A managed support operation that owns outcomes
Capacity
Add seats and shifts as volume rises
Expand workflow throughput without expanding your team
Ramp
Recruit, brief, shadow, retrain agents
Encode the policy once, then apply it consistently
Brand voice
Varies by person, shift, and script
One written operating system across every channel
Exceptions
Bounce between agents, macros, and managers
Route with full context to an accountable Elavite operator
Management
Your team still owns queue quality and coverage
Elavite owns the queue, monitoring, and improvement loop
Auditability
Sample conversations after the fact
Every workflow and operator action is recorded
Cost
Software plus headcount that grows with demand
50% of your current support-team cost after scope review

The workflow starts with what the inbox proves.

We audited 30 days of a real online brand inbox, thread by thread. The opportunity was not another seat. It was a support operation with clear rules, connected tools, and an owner for every exception.

Everything handled. Nothing handed back.

Elavite combines agentic workflows with an accountable internal operator team. The repeatable work moves instantly and the unusual work still has a real owner.

Workflows do the repeatable work

Order status, tracking, returns, cancellations, refunds within policy, common product questions, and inbox noise follow written rules and live context instead of waiting for a shift to start.

→
ticket intakeIllustrative
01
Where is my order?
TK-2401 · order status · policy backed
auto
05
Return request
TK-2405 · returns · within window
auto
06
Chargeback notice
TK-2406 · urgent lane · full context
operator

Your stack stays yours

We start with the inbox or helpdesk you already use, then connect the commerce, order, and channel context each approved workflow needs. Client reports sit above the operation instead of replacing your source systems.

→
Email intakeconnected
Order contextlive
Policy vaultversioned
Client reportsauditable
Approved actionsgated

Policy is the operating system

Every automated answer and action traces to a written policy, live business fact, and authority limit. Missing rules become implementation work for Elavite, not improvisation in front of your customer.

→
written_policy

Internal review where it counts

Money, legal, fraud, and unusual customer cases route to the Elavite team with the complete record and a recommended path. Your customer gets an answer without sending work back to your staff.

→
operator_lane
exception owned internally
full contextdecision logged

Reliability is operated, not promised.

Urgent routing, health checks, retries, queue monitoring, policy updates, and audit review are part of the managed service. Elavite owns the workflow after launch.

→
flagpagelog
operation.monitor_and_own
The 50% model

A better support operation at half your current team cost.

50%of your current VA, agency, or support-team cost after scope review

We review the work before we price it: channels, ticket volume, policies, current tools, exception rate, and the monthly cost of the team Elavite would replace. If the operation fits, we scope the done-for-you service at half that current team cost.

  • Workflows, monitoring, and Elavite operator coverage included
  • No per-seat scaling and no daily queue for your team
  • Scope accepted only after we understand the real operation
Book a demo by email

Show us the support operation you want off your plate.

The email opens with the six details we need to prepare a useful first conversation.

01Brand
02Website
03Support channels
04Monthly ticket volume
05Current team cost
06Preferred meeting time
Book a demo
The operating details

Questions before we take over the queue.

Elavite is a managed support operation. The workflows are the scale layer and the Elavite team is the accountability layer.

What exactly is Elavite?

Elavite is done-for-you customer support for online brands. We review your current operation, build the policy-backed workflows, connect the required tools, run the daily inbox, handle exceptions internally, and report every outcome.

Does Elavite replace our support team?

That is the operating model. Agentic workflows handle repeatable tickets and Elavite operators handle money, legal, fraud, and unusual cases inside the authority and policies agreed during implementation.

Do we need to replace our helpdesk?

No. Elavite can work with the inbox or helpdesk you already use and connect the order, commerce, and channel context required for the workflows in your scope.

What does completely hands off mean?

Your team does not staff or manage the daily support queue. You retain oversight through Client reports, while Elavite owns workflow monitoring and internal review of exceptions.

How is the 50% price calculated?

We review the monthly cost of the VA, agency, or support team that Elavite would replace, along with ticket volume, channels, policies, and exception complexity. If we accept the scope, the managed service is priced at 50% of that current team cost.

How does Elavite protect our brand voice and policies?

Every workflow is grounded in written operating policy, brand-specific context, and explicit authority limits. Every action is logged so the result can be reviewed and improved without relying on memory or a rotating script.

What data does Elavite access?

Only the inbox, helpdesk, order, commerce, and policy information authorized for your agreed scope. Elavite uses that access to operate support, handle exceptions, and produce the audit record. The privacy policy explains retention and deletion.

How long does launch take?

Timing depends on your channel access, policy readiness, ticket complexity, and the customer actions in scope. We map, connect, and test every lane before taking responsibility for customer outcomes, then expand coverage through the ongoing improvement loop.

How do we start?

Book a demo by email. Include your brand, website, channels, approximate monthly ticket volume, current support-team cost, and a preferred time. We will review the operation before proposing a replacement scope.

Your support inbox, off your plate.

Agentic workflows for scale. Elavite operators for judgment. One accountable outcome.

Book a demo See how it works